We accept exchanges only if items are returned within 14 working days of receipt. Unfortunately, we do not offer full refunds unless the goods are faulty or damaged and if their is no alternative option.
To request an exchange/refund, please contact us via Instagram @TheFauxFurCollection or email us at thefauxfurcollection@gmail.com to receive the return address and next steps.
Please note, customers are responsible for return shipping costs, and we recommend using a tracked or signed-for service. Returned items must be in their original condition. If they are not, we will return the item to you.
Include a note with your original order number and the size/colour you'd like to exchange for. Please allow up to 14 working days for your exchange to be processed.
This policy does not affect your statutory rights.
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